Why buy from us? We import rare JDM parts and accessories from Japan and list on our site so that our customers could purchase them. We have suppliers who could supply rare parts and accessories on demand.
How established are we to deal with? We started operations in year 2014. We have been operating on Ebay, with good feedback ratings for our products, which can be checked here – Ebay
How do we ensure the condition/functionality of the prodcut? We source our products from used parts suppliers in Japan. We post photos of the exact item being sold in a specific listing. So if there is any defect or noticeable damage it would be mentioned in the product description. Also if an item has been tested for it’s functionality, it would be mentioned in the description. If the item has not been tested it would mentioned in the product description.
How do we pack our product? We pack our products safely to ensure that it would reach the customer without any damages on transit. We use envelopes or boxes with bubble wrap to avoid damage while on post. But it also depends on how the package is handled by the shipping service which cannot be predicted in advance.
Do we accept combine shipping for orders? Yes, please contact us. We could offer combined shipping for multiple products.
What is the shipping methodused and how long it takes to deliver? Items will be dispatched within 3 to 5 business days on the receipt of payment. We ship from Sri Lanka, using Sri Lanka Post International Airmail or Aramex Economy shipping. Usually shipping delivery time is around 10 to 20 days to reach most countries. We would use Aramex shipping, if the shipping package is not too wide or tall for the selected shipping service. Delivery time mostly depends on the Air & land traffic to the destination and customs procedures in the destination country.
What countries products are shipped to? For now we ship to USA, Canada, UK, Australia, UAE, Germany, France, Singapore, Norway and Italy. We can arrange shipping for other countries upon a special request by the buyer. We do not offer shipping to some countries due to higher shipping costs and customs procedures, but it can be arranged if buyer agrees to pay the additional cost and agrees to be liable for any customs clearance issues.
How do we handle customs clearance issues or delays with delivery? We are not responsible for any custom duty taxes, import taxes, customs regulations or delays caused by customs procedures or delays due to natural hazards/disasters in buyer’s destination/country. Please contact us if there is any other problem and we will resolve them for you.
How do we declare our products in the shipping package? In the Customs declaration, we declare products as “Gift” and the value of the item will be marked lower than actual value. We do this to avoid any issues with Customs clearance in the destination country. If a customer needs a different declaration please let us know in advance. It is customer’s responsibility to be aware of customs regulations and restrictions in their country and to make sure there won’t be any issues with custom’s clearance in their country.
Is tracking offered for shipping? We will update the order notes section with the tracking code once the order has been dispatched, buyer will be notified regarding this with an email.
What is the currency used in our site? All products in our site are listed in United States Dollars (USD). If needed when you’re making the payment you could choose a preferred currency in the payment method you prefer among the ones we offer. Both services list out different currency types, which will be converted to USD when the payment will be processed.
What are our payment methods and how safe are they? We use secure HTTPS protocol throughout our site. We accept payments with DirectPay Payment Gateway. It is a secure payment methods. When you make the payment using these Payment Gateways, your shipping and billing information will be encrypted and sent to those sites and there onwards a page will be loaded from those sites, which would accept and handle your card details to process the payments. We do not store any information regarding your payment methods in our servers.
How do we resolve disputes regarding purchases? Please contact us. We will get back to you within 48 hours. If you’re not satisfied with our products or service, we are ready to offer a full 100% refund upon return of the product.
How do we handle returns? Item has to be returned within 14 days from the date received and buyer has to pay the return shipping cost. Once we receive the item we will refund the money. Please refer to our Terms and Conditions page for our Return Policy.
How to contact us? Please use the contact form in the Contact us page or mail to m[AT]rarejdmstuff.com and send us your inquiries, suggestions and complaints.